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    Terms and Conditions

    Ydrapremiere.gr is the e-shop for the online display and supply of products of the Greek sole proprietorship company “Niki Lampropoulou”, hereinafter referred to as “ydrapremiere.gr”,   located at Ydras Port, 18040, Ydra, Greece. Before you enter our online shop and browse our webpage, please refer to the following terms and conditions, which specifically apply to the use of the e-shop of “Niki Lampropoulou” found at ydrapremiere.gr. Make sure you agree with the following terms and conditions, because further use and navigation of the said webpage implies your express and unreserved consent to them.

    1. Terms

    Ydrapremiere.gr maintains the right to unilaterally amend or renew these terms and conditions for transactions performed through its e-shop according to its needs and honest practices. Ydrapremiere.gr assumes the obligation to notify users of any amendments, as well as any changes through the website of this e-shop. It is clarified that the change of terms shall not regard orders already made.

    2. Supplied information & Products

    Ydrapremiere.gr is bound to make complete and valid information available on its webpage with respect to essential characteristics described for every available product as required and also bound to provide accurate data on the services provided by the e-shop subject to any technical or typing errors having escaped its attention or accidentally arisen or due to the suspended operation of the webpage or force majeure.

    3. Limited liability

    Ydrapremiere.gr cannot provide any guarantees about product availability, but it guarantees end consumers will be notified in time of non-availability. Ydrapremiere.gr is solely liable for fraud and gross negligence in case of delay in the delivery of ordered products and for information or services provided through its website. Ydrapremiere.gr shall not be liable for any technical problems which may be experienced by users when attempting to access the website and during their access related to the operation or compatibility of their own infrastructure with the use of the website. Moreover, ydrapremiere.gr shall not be held liable for third-party acts or omissions and, particularly, unauthorized third-party interventions to products and/or services and/or information available online.

    4. User’s Obligations

    The users of ydrapremiere.gr web pages accept that they shall not use them or the ydrapremiere.gr e-shop to send, publish, e-mail or in any other way propagate any Contents that are illegal, harmful, threatening, offensive, disturbing, defamatory, slanderous, vulgar, indecent, libelous, in breach of another party’s privacy, show empathy or express racial, ethnic or other discrimination, or that may harm minors in any way. Such contents may not be propagated under the law or contractual or managerial relations (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or subject to confidentiality agreements). Contents in breach of a patent, trademark, trade secret, copyright or other third-party rights, including software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impede the operation of any software or hardware, intentionally or unintentionally in violation of the current Greek and EU legislations and provisions, contents which may harass third parties in any way and any content used to collect or save user’s personal data may not be propagated.

    5. Transaction Privacy

    It is understood that privacy shall be maintained. The same key principles governing standard transactions shall apply to e-commerce. All information transferred by the user/member to ydrapremiere.gr is confidential and ydrapremiere.gr has taken all necessary measures so that it is used to the extent necessary to provide services. ydrapremiere.gr shall not disclose customer or transaction data, unless you have provided a written authorization or if such is mandated by a court order or a decision by any other public authority. In case where ydrapremiere.gr uses third parties to support its systems, it shall make sure privacy is secured. You may request any data kept about you, as well as their correction in case you are able to establish the existence of an error. For your safety, you should also treat all information provided through the service as confidential and private and not proceed to their disclosure to third parties.

    6. Transaction Safety

     Ydrapremiere.gr acknowledges the significance of Your Personal Data Protection, as well as that of your online transactions and takes all necessary measures to ensure maximum security. All information related to personal data and transactions is safe and private. The e-shop safety is achieved as follows: User ID is needed to identify you and your email and password is used to grant you access to your personal data in absolute safety. You have the option to change your Password and Email whenever you wish. The only person having access to your data is you through these codes and you are solely responsible for maintaining secrecy and privacy against third parties. In case of loss or leak, you should promptly notify us, otherwise the e-shop shall not be held liable for unauthorized use of the password. We recommend, for safety reasons, you regularly change your password and avoid using the same and easily detected codes (e.g. date of birth). Moreover, we recommend you use not only letters and numbers, but symbols as well to create a password. Payment using a visa card is an absolutely safe payment method for our customers. Ydrapremiere.gr shall never become aware of your card or account information. To pay the order, you shall be redirected to the Piraeus Bank website accordingly without any contact in any case with data and details of your credit/debit card. This information shall be transferred by you using encrypted connection to Piraeus Bank through their safe transaction systems.

    7. Personal Data Protection

    The processing of personal data is carried out in accordance with General Data Protection Regulation (GGD 2016/679), any specific national and European legislation in certain cases, the Greek law on the protection of personal data and privacy in the field of electronic communications (Law 3471/2006) and the decisions of the Hellenic Data Protection Authority (HDPA). While navigating ydrapremiere.gr web pages to order products and make sure we are able to contact you and give you updates on our new products, you may be requested to share your details (name, occupation, e-mail etc.). Any personal data declared anywhere in the web pages and services are solely intended to ensure the operation of the respective service and may not be used by any third parties subject to the provisions of Law 2472/97 on the protection of individuals with respect to the processing of personal data, as in force. The e-shop shall operate under current Greek and EU legislation and safely maintain your personal data for as long as you are registered to a service; such data shall be deleted after the trading relationship expires in any way. The personal data declared to the e-shop shall be solely used by it or affiliated businesses to support, promote, and execute the trade relationship. The data maintained in the record may be communicated to competent judicial, police, and other administrative authorities upon their legal request and under the current statutory provisions. The client has the right to information and objection under articles 11 to 13 of Law 2472/1997 within the framework of the legislation on the privacy of telecommunications. Information requested: Personal Details: Every visitor can browse the ydrapremiere.gr e-shop without providing any personal information. We shall need personal data only if you become a member and create a user account. At this stage you will only be asked for your e-mail, where you shall receive our newsletters if you agree. If you proceed to an order of products, you must also enter details about your transaction with us. Data required for every transaction include your last name, landline telephone number, address (street, town, and postal code), the shipping address and type of payment document (receipt). Optional data include your mobile telephone number (in case we need to promptly communicate with you) and occupation.

    Cookies:

    Our website uses cookies for a convenient purchase experience. Cookies or alphanumeric identifiers (session cookies) are solely used to detect you are entering the site so that your password is not requested on pages involving data exchange. If your Web browser has been set to reject cookies, you shall not be able to use purchase services on our online store. In this case, you may easily change this setting.

    New account:

    When you register on our website you will be asked to provide some personal information for your convenience when shopping with us. Accepting our terms and conditions means when registering means that you accept receiving our newsletters to the email account you provided. You can unregister from our mailing list anytime. Your email account will not be used by 3rd parties. It will be kept in our database and you will only be informed about new products, special offers and style tips.

    8. Product purchase

    In order to make the search and order procedure easier, we have segmented our products in product categories. Every category has further filters helping you to narrow down your search as quickly and easily as possibly. Ydrapremiere.gr shall make all possible efforts to provide world-class service to you. However, cases of errors may not be excluded for prices and secondary product characteristics and it cannot be ensured that there will be no suspended webpage operation or “human” errors when updating/entering product prices. For the safety and effectiveness of your purchases, we urge you, if you find that a product is available at an unusually low or high price compared to its market value, to contact us before you proceed to an order. In general, and in case where there are any pending issues with respect to your order, you will be sent a relevant e-mail. Alternatively, we shall contact you at the telephone numbers provided upon your registration or when you entered your order on our site. You are asked to make sure these emails reach us and to maintain them throughout our transaction. In case where you do not receive the relevant emails, you are obliged to notify us without delay under the general terms governing our transactions.

    9. Payment methods

    A. Debit/ Credit card

    ydrapremiere.gr e-shop cooperates with Piraeus Bank for debit/ credit card payment services. Payment using credit cards is an absolutely safe payment method for our clients. ydrapremiere.gr shall never become aware of your card or account information. To pay the order, you shall be redirected to the dedicated Piraeus Bank webpage (Redirection) without any contact in any case with data and details of your card. This information shall be transferred by you using encrypted connection to Piraeus Bank through the bank’s safe transaction systems. In case where you choose to pay using a credit card, you must be present to receive your order and have your credit card and ID with you. In this case, a third party is not allowed to receive the order. This also applies when you place an order on behalf of a company. In this case, the card must be corporate and it should state the name of the recipient. When placing an order, the purchase agreement shall be concluded once your payment transfer is concluded.

    10. Delivery dates and times

    Delivery days are from Monday to Friday between 9.00 am and 17:00 pm.

    11. Transaction currency

    All transactions are completed in Euros (€).

    12. Online Dispute Resolution

    According to Directive 2013/11/EK, which was incorporated into Greek law by Joint Ministerial Decision 70330/2015, the option of online consumer dispute resolution is now available via the Alternative Dispute Resolution process throughout the European Union. If the customer has a problem with a purchase conducted through the Online Store and residing in the EU, he/she can use this site (Online Dispute Resolution) for an out of court settlement. Click here for additional information.